We are able to ship select items from our collection internationally for an additional shipping fee, with competitive rates. To receive a custom quote, please contact us with your list of items and your delivery address support@linorastore.com. Please note that we are not responsible for any taxes or duties your country may charge upon entry. These fees are the responsibility of the recipient at the time of delivery. Alternatively, third-party services can consolidate orders from across the United Arab Emirates and ship them internationally as a single, bulk package.

Lead times vary by product. Our products ship from multiple warehouse locations around the country and some of our products are preorder, or made-to-order.
If you’ve already made a purchase, you’ll find an “Estimated Ship Date” for each product on your order receipt. Please note that this date range is an estimate for when your order is expected to leave our warehouse (please allow up to 5-10 additional business days for delivery to your residence).
If the estimated ship range has passed and you still haven’t received tracking information for your order, please feel free to contact us at orders@linorastore.com
If you haven’t yet placed your order but want to know how long a specific product will take a ship, you can find a product’s “Estimated Ship Date” on its product page after making a selection.

If you ordered multiple items, they may arrive at different times and in separate packages. Our products ship from several different warehouse locations around the country.

 Please check the “Estimated Ship Date” for each product, as listed on your order receipt. You’ll receive tracking info for each package as your items ship via email.

Furniture and other oversized items travel via freight carriers with extended processing and delivery times.
The shipping time frame presented on each product reflects the estimated
processing time before the item leaves our warehouse. Once items are in transit,
it may take 1-2 weeks to arrive at your home. After the item reaches your local
area, the delivery company will contact you via phone or email to schedule a
delivery date with you. Some items require a signature for delivery. Oversized items will be delivered in standard delivery unless noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between 9-5. In some cases, "white glove" deliveries increase transit time.

All your purchases are insured against theft and accidental damage whilst in transit from Linora Store to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. You have both a right and a responsibility to inspect all items carefully during the delivery. Customers who sign for delivery and do not alert the driver of a damage upon delivery assume responsibility if the merchandise is damaged. To ensure that your purchases arrive safely and in perfect conditions, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

Orders can be edited and amended within 24 hours of the order’s placement. We can edit the name, quantity, email, shipping address, and contact number, as well as add or remove items.

As your items ship, you’ll receive an email notification with tracking info for each package

Unfortunately, we do not offer an expedited shipping option at checkout. However, we may be able to accommodate certain expedited requests. Email us at orders@linorastore.com and let us know which product(s) and your deadline. (Please keep in mind that most expedited requests may incur a surcharge.)

PREORDERS If an order item is listed as "Preorder" and NOT in stock.

The listed lead time dates are mostly accurate but please allow us 72 business hours to provide a new estimated lead time if there is any change. We strive to keep our estimated lead times listed on the product pages up to date, but these are subject to change daily.

Preorder items are not yet in our warehouse, and the dates presented for those products are estimates only and are subject to change as we can encounter delays. Same-order items might ship from different warehouse locations on different dates as they become available.

Preorders cancelation: We reserve the right to decline cancellation requests for delays under 90 days from the estimated arrival date on your pre-order/invoice. For more details or inquiries, reach out to us at support@linorastore.com

We are only able to deliver to one address per order. If you would like to send your purchases to multiple
addresses, we suggest that you place a separate order for each destination.

For UAE and international
countries, Funds will be deducted in full during checkout on our website. For
more information, please reach out via email to support@linorastore.com.

Starting January, 1st, 2018, A VAT at rate 5% will be added at checkout on UAE orders.

For UAE deliveries, there are not customs duties to pay only a VAT at a rate of 5% should be paid at checkout from January 1st, 2018.
For GCC, Lebanon, Jordan and Egypt deliveries, any applicable VAT or customs duties will have to be paid to the courier company upon delivery.

For the rest of the world:

Customs duties are not included in our international shipping costs. We try to make our shipping costs as competitive as possible, but you may be charged by your country’s import duties when your order reaches customs. As custom duties are out of our control, we are unable to confirm the financial limits that exempt you from being charged. We are also unfortunately unable to advise what these custom duties may be as these are governed locally and not charged by the Linora Store.

For orders shipped outside the UAE, we are pleased to offer competitive international shipping fees. A more accurate shipping cost which depends on the destination and the volumetric weight of your items will be provided at checkout.
For bulk orders, do not hesitate to send us an email to support@linorastore.com and we will be happy to assist
you with a customized shipping solution.

Planning for Delivery? Let’s Coordinate!

If your plans change and you’re not able to receive your furniture on the agreed-upon date, please inform us at least 7 business days before your scheduled delivery. We can hold your items at our carrier’s station for up to 7 days only, potentially longer but we need to know in advance to arrange this for you and storage fees will apply.

Merchandise Ownership details

Keep in mind, we’ll look after your order for up to 7 business days after it arrives at our carrier’s location. Once this period passes, the responsibility and ownership for your order merchandise shifts automatically to you. This means you’ll need to manage any necessary arrangements for its collection or delivery from that point forward directly with the freight company. Some carriers might offer more flexibility than others

We understand that sometimes plans don’t go as expected, but it’s crucial to communicate with us and submit
shipment updates, address changes, or dates in writing by email. If you haven’t arranged for pickup or delivery of your furniture within the 7-business day window, we’ll assume you’ve decided to forfeit any claims to your items. We encourage you to avoid this by staying in touch.

Handling Storage costs

Storage isn’t free, and any costs incurred from holding your furniture at the freight carrier’s station will be your
responsibility. These costs might start accumulating from the moment your order arrives at the final destination station. We strive to keep these costs reasonable with our carriers

You can return an item purchased online for store credit within 7 days of receiving your order if you’re not completely satisfied. For Sale items, returns (for store credit) or exchanges are possible within 3 days, considering the exclusions below.

Excluded Products/Categories (Not Eligible for Returns or Exchanges)
- Pre-orders
- Art prints
- Books
- Candles
- Soft Furnishings: Rugs, mats, bedspreads, throws, cushions, sofas, and armchairs
- Products that may require assembly, including but not limited to: Sofas, armchairs, divans, and other upholstered furniture.

Important: All returns must be sealed in the original brand packaging provided. If the product and packaging are not in perfect resalable condition with no damage, the return request cannot be processed. We may ask for a picture of the package before we ask for it to be collected by our shipping partner.


Return Fees:
Standard return fee: AED 25 (may vary based on item size/weight). Large furniture pieces return fee: AED 150 (same fee applies even if exchanged).


Return for Store Credit Process:
Email us at support@linorastore.com. Our customer support will assist you.

After your item is shipped back to our warehouse, you will receive an email with a Promo Code equivalent to the returned item’s value minus the return fee. This Promo Code can be used for future purchases on our website.

Visit Linorastore.Com and shop your favorite products.

Before you proceed to checkout to complete your order, please enter the code sent by email in the promo code field. Your promo code amount will then be automatically deducted as payment on your order.

Complete your order by clicking on place order. Once an order is placed, you will receive an order number and a confirmation email with your order summary.

If your promo code exceeds the total order amount, the remaining balance will automatically be credited to your Linora Store account.

If your order amount exceeds the value of the promo code, the remaining balance which is exceeding the value of the promo code must be paid by credit card through the website if the delivery is in the UAE or in other countries.

kindly call immediately email us at support@linorastore.com with the name/product code of the item (s) you were
supposed to receive to schedule a replacement.

Please note that the return charge will be waived under the following circumstances:

Items that are faulty (I.E. Received damaged or manufacturing fault) * see below for more information

Incorrect items

We package all of our products with extra care so that they arrive to your doorstep snug, safe, and secure. We double-box many items and secure them with styro , and we refuse to sell products that are easily damaged during shipping. You have both a right and a responsibility to inspect all items carefully during the delivery. Customers who sign for delivery and do not alert the driver of a damage upon delivery assume responsibility if the merchandise is damaged. If the product itself appears damaged or it’s the wrong items, you must take pictures of the packaging when being handed over to you by the driver, you should contact us right away before the driver leaves and you may refuse the delivery. In this case, please take a photo of the state of the product (s) and any visible damage without taking the product (s) out of the box. Due to shipping and delivery company policies all damage claims will be denied if you do not inform us / the driver immediately that the product (s) purchased is (are) damaged at the time of delivery. Please notify Linora Store of refusal so we can anticipate the return and send out a new item.

Important: prior to signing you must inform the driver of any damage in order for any damage claim to be accepted. A failure to do so will not allow you to file aclaim later if you find a damage when the boxes is (are) opened. Kindly note that any faulty item cannot be returned for a replacement if you do not notify us within 24-48 hours of receiving the item.

Linora Store reserves the right to repair or replace the damaged item at its sole discretion.